1. Information We Collect
1.1 Personal Information
When you register for an account, we collect:
- Name and contact information (email address, phone number)
- Company information (if provided)
- Payment information (processed securely by Stripe)
- Account credentials
1.2 Usage Data
We automatically collect information about how you interact with our Platform:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- API usage and feature interaction
- Error logs and performance data
1.3 Trading and Market Data
To provide our services, we may collect:
- Watchlists and portfolio information
- Trading preferences and settings
- Market data consumption patterns
2. How We Use Your Information
We use the collected information for:
- Providing and maintaining our services
- Processing your transactions
- Personalizing your experience
- Improving our Platform and services
- Communicating with you about updates and offers
- Detecting and preventing fraud
- Complying with legal obligations
3. Data Protection and Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Regular backups and disaster recovery procedures
- Employee training on data protection
4. Data Retention
We retain personal information only for as long as necessary:
- Account information: While your account is active
- Financial records: 7 years for tax and legal compliance
- Usage data: 2 years for analytics and improvement
- Backup data: 30 days before permanent deletion
5. Your Rights
Depending on your location, you may have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Restriction: Request limitation of processing
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to certain processing activities
To exercise these rights, contact us at privacy@eventflow.com.
6. Cookies and Tracking Technologies
We use cookies and similar technologies:
- Essential Cookies: Required for platform functionality
- Analytics Cookies: Help us understand how users interact with our Platform
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings.
7. Third-Party Services
We may use third-party services that collect information:
- Stripe: Payment processing
- Modal.com: AI and analytics processing
- Google Analytics: Website analytics
- Mailchimp/SendGrid: Email communications
These services have their own privacy policies governing data use.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this privacy policy periodically. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, contact us at:
EventFlow Institutional
Attn: Privacy Officer
123 Wall Street
New York, NY 10005
United States
Email: privacy@eventflow.com